FAQs

  • Frequently Asked Questions

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  • Who is FIX MY COMPUTER DUDE?

    Fix My Computer Dude (FMCD) is a U.S. based group of qualified support experts, working around the clock to resolve any and all of your computer problems and concerns.
    How will Fix My Computer Dude fix my problem?

    We use a Connection Software to temporarily connect to your computer through the internet. After taking control of your machine, we are able to easily address the problem.
    Can you get back into my computer after the session?

    No. Not until you next request support. Once your service session is complete, the temporary application and accompanying tools, used to connect, are automatically deleted from your PC. We can no longer see or access your computer.
    Is it easy to use?

    It is very easy to use and you just need to allow our expert to login into your computer through the Internet to be able to fix your computer issues directly. You can simply sit back and watch, or you can work on something else while the technician is fixing your computer. Computer support is simple, convenient and, best of all, it’s ‘hands-free’.
    I only have a small problem; why should I purchase an extended plan?

    In addition to unlimited fixes for all your computer-related issues, our extended service also includes unlimited maintenance. By performing scans for malicious files, hard drive optimization, and other maintenance tasks, our tune ups ensure your machine is fine tuned to perform at its peak speed.
    Are your technicians qualified?

    Our experts are Microsoft certified and/or engineering graduates with an average of 10 years support training on various platforms with an expansive variety of hardware and software.
    Do you protect against virus / spyware attacks?

    Yes. Studies show 8 in 10 users are exposed to these threats; our experts stay up to date with recent virus and malware developments to provide their skilled detection, removal.
    If I switch to different device, do I need to buy a new service plan?

    No. If you have an active service plan, covering 1 computer, you can transfer the coverage to any other machine when the former is no longer in use. Your new machine is then completely covered until your subscription expires.

    What are your hours of operation?

    Our experts receive support requests 24 hours, 7 days weekly. We currently provide support from 9 A.M. to 11 P.M est., 7 days weekly, to anywhere in the U.S.
    How do I know if I have a virus?

    You must remember that there are very many things that can go wrong with your computer and a virus is not always to blame. The only way you can know whether or not your computer is infected is by scanning your machine with an up to date anti-virus program.
    What makes you different from other service companies?

    People and Businesses around the world depend on Computer Troubleshooters. We are the among the world’s best networks of computer professionals. There are many reasons our customers call FIX MY COMPUTER DUDE instead of someone else. Here are just a few –
    We understand computers and technology
    We care about our customers
    We don’t call a job complete until the issue is resolved
    FIX MY COMPUTER DUDE provides the service and peace of mind you deserve. Call us today!
    What is a worm?

    A worm is a computer program that has the ability to copy itself from machine to machine. Worms normally move around and infect other machines through computer networks. Using a network, a worm can expand from a single copy incredibly quickly. For example, the Code Red worm replicated itself over 250,000 times in approximately nine hours on July 19, 2001. A worm usually exploits some sort of security hole in a piece of software or the operating system. For example, the Slammer worm (which caused mayhem in January 2003) exploited a hole in Microsoft’s SQL server.
    Worms use up computer time and network bandwidth when they are replicating, and they often have some sort of malicious intent. A worm called Code Red made huge headlines in 2001. Experts predicted that this worm could clog the Internet so effectively that things would completely grind to a halt.
    The Code Red worm slowed down Internet traffic when it began to replicate itself, but not nearly as badly as predicted. Each copy of the worm scanned the Internet for Windows NT or Windows 2000 servers that do not have the Microsoft security patch installed. Each time it found an unsecured server, the worm copied itself to that server. The new copy then scanned for other servers to infect. Depending on the number of unsecured servers, a worm could conceivably create hundreds of thousands of copies.
    What is a trojan?

    A Trojan is a piece of code (coined from Greek mythology’s Trojan horse) that performs unexpected or unauthorized, often malicious, actions. The main difference between a Trojan and a virus is the inability to replicate. Trojans cause damage, unexpected system behavior, and compromise the security of systems, but do not replicate. If it replicates, then it should be classified as a virus.
    What is a spyware?

    Spyware apps sneak onto your machine when you download many file-sharing services, open infected e-mails, or click on dubious Internet pop-up ads. They can manipulate your system, record your habits, and steal your passwords and credit card numbers. Depending on their degree of aggressiveness, they can steal your privacy or even your identity. And they can be terribly difficult to remove.
    What is a trojan?

    A Trojan is a piece of code (coined from Greek mythology’s Trojan horse) that performs unexpected or unauthorized, often malicious, actions. The main difference between a Trojan and a virus is the inability to replicate. Trojans cause damage, unexpected system behavior, and compromise the security of systems, but do not replicate. If it replicates, then it should be classified as a virus.

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